Return Policies
My Account
Login
Register
Directions
Accessory Return & Exchange Policy
We want you to be happy with everything you purchase from us! Non-instrument items may be returned for a credit or exchange within 14 days of receipt, provided it has not been altered, damaged or used. The return policy includes most accessory items EXCEPT mouthpieces, barrels, bocals, tube cane, shaper tips, sheet music, non-defective processed cane and reeds. Defective products may be returned with confirmation of defect. Sales originating outside the U.S. or Canada are not eligible for returns. Prior authorization is required for ALL returns. *Ishimori ligatures require special return authorization and terms. Please contact a single reed specialist for more details prior to returning.
TRIAL POLICIES:
A 7-day trial is available and recommended on most instruments and bocals as all sales are final on these items. A reference check, confirmation of matching billing address and credit card information are required prior to shipment. Upon return of trialed items, detected scratches, dents, teeth marks and/or removal of protective film material will result in a repair charge of 5% of the value of the damaged item(s).
Select single reed accessories (mouthpieces, barrels, bells and ligatures) are available for a 7-day trial. All accessories are purchased up front and include free shipping within the upper 48 states in the U.S. only. Customers will receive free shipping to the billing address of the card used to make the initial purchase along with a pre-paid return label. The trial begins the day the items are received and any returning items must be postmarked by the 8th day using the pre-paid return label. Customers must also email a drop-off receipt to MMI staff to receive a refund. If trial items are kept past the 8th day AND/OR a return receipt is not sent and/or received, all items will be considered SOLD and not eligible for return or refund. Pending a successful inspection, any returned items will be refunded their full value minus a 7% restocking and cleaning fee.