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Shipping / Policies

Two Week Trials

Please see our Policies for information pertaining to our two-week trials of any instrument

Location and Hours

Midwest Musical Imports
2021 E. Hennepin, Suite 374
Minneapolis, MN 55413 [Map]
Toll free: 1-800-926-5587
Local: 1-612-331-4717
Fax: 1-612-331-4718
Email:
View Hours

Shipping Information

Rates for U.S. (lower 48 states):
$0-$50.................. $7.00
$50.01-100............ $8.00
$Over 100.00.......... $9.25
Priority Mail Shipments-add $7.00
UPS Ground Shipments-add $9.00

To place an order requiring Express Mail or OVERNIGHT UPS shipping, please call us at 800-926-5587. (Express and OVERNIGHT shipping options will not be available in our On-Line Shopping Cart. We need to confirm shipping details and charges by phone.) MMI cannot guarantee that all orders will be able to go out the same day they are received. However, we will do our best to ship orders same-day for customers with special shipping needs. Other shipping methods may be available - please feel free to call for details. International Orders - MMI requires that international shipments be prepaid by the customer (by bank draft in U.S. funds) before leaving our shop. International customers are responsible for any customs duties or sales taxes that may be due upon delivery. For sales made to customers outside of the U.S. and Canada, all sales are considered final - no returns will be allowed. Note: For international orders (excluding Canada), we can no longer accept credit cards as a method of payment. We can accept a certified check in U.S. funds (call or e-mail for details).

Policies

Instrument Trials

We offer a generous two-week trial for most instruments at MMI, new or used. Heckel Crest bassoons and Lorée oboes, new and used, can be tested for one week only to help us accommodate all of our customers. Up to three oboes, 3 English horns, or two bassoons can be tried at one time, in order to compare different models or to pick the best particular instrument of one model. A valid credit card is all that is needed to secure the trial. All shipping charges are to be paid by the customer, whether or not an instrument is purchased. You may try as many instruments as you like, as long as you are willing to pay the shipping charges. Shipping/insurance charges for new instruments shipped in the U.S. are as follows: $33 for one oboe, $42 for two, and $54 for three. English horns: $36 for one, $47 for two, and $61 for three EHs. Shipping for one bassoon is $44, and $68 for two. Shipping for one contrabassoon is $95. (These shipping prices are calculated for UPS GROUND service. Please call for faster shipping service rates.)You must insure instruments for their full value when returning to our shop. Trial period extensions are sometimes possible if you are having trouble making the final decision. Please note that sometimes there is a waiting list for certain instruments that are in high demand (especially used instruments). If you decide to purchase an instrument, payment can be made by credit card (MC, VISA, Discover, American Express), check, or money order. We do not allow the free two-week trial arrangement outside the U.S. Please call for further information.

For international orders (excluding Canada), we can no longer accept credit cards as a method of payment. We can accept a certified check in U.S. funds (call or e-mail for details).

Alternative Trial Instrument Return Shipping Method

If at the end of an instrument trial period, you need to return one or more instruments, MMI is now offering a more convenient return solution for you. At your request, we can charge your credit card and process a UPS Call Tag that a UPS driver will use to pick up the packaged instrument(s) at an appropriate location. The package must be packed the same way it was shipped to you and it must be ready at a location where someone will be present when the Call Tag/UPS driver arrives. The charge would include shipping, insurance, pick up and processing fee. The cost for the UPS Call Tag/Pick Up Service in the continental U.S. is as follows:

Oboes/Flutes: $68 for one, $77 for two, and $89 for three
English horns: $71 for one, $82 for two, and $96 for three

Bassoons: $79 for one, and $103 for two

Contrabassoon: $130 for one
Bb Clarinets: $68 for one, $77 for two, and $89 for three
Alto Saxophones: $79 for one, $103 for two, $138 for three

This may be a more convenient and less expensive alternative to other shipping services. Please call for more information or to request this service.

Return/Exchange Policy

We want you to be happy with everything you purchase from us! If an item is not satisfactory, it can be returned for a credit or exchange within 14 days, provided it has not been altered, damaged or used. Knives that have been sharpened, sharpening stones that have been used, and half-processed tube cane are examples of things that cannot be returned. The return policy includes all accessory items except tube cane, shaper tips, sheet music, CDs, non-defective processed cane and reeds (which cannot be returned for health reasons). Of course, any defective product can be returned. There is a $5 restock fee and every return must by accompanied by a copy of the original invoice. For orders sent outside the U.S. or Canada, we cannot accept returns - all sales are final.

Warranty on New Instruments

MMI provides a one-year warranty for all new instruments. An MMI warranty covers all necessary repairs and routine maintenance during normal wear of the instrument. These repairs include, but are not limited to: crack repair, pad replacement, tuning, re-corking, and mechanism adjustments. Repairs necessary due to abuse, negligence, or incompetent repairs done by outside repair shops are not covered under the warranty. The warranty is only applicable to the original owner of the instrument. All repairs must be done at MMI or the manufacturer's location, unless authorized by MMI. Failure to do this may void the warranty. Please call MMI at 800-926-5587 before sending instruments in to the manufacturer or to our shop. Shipping costs to MMI are to be paid by the customer, and MMI will pay for the shipping costs to return the instrument during the first 6 months after purchase. Insurance costs are the owner's responsibility. Please allow at least one or two weeks for repairs. If repair work is being done under warranty, we can offer a rental instrument at half the normal monthly rate, pro-rated to the repair. Turnaround times vary, but we do our best to return instruments as quickly as possible.

Extended Warranty Policy

In addition to the current one-year warranty on the purchase of new instruments, we are now offering the following:

Additional 1-year: $270
Additional 2-year: $525

These extended warranties are only available at the time of purchase of new instruments.

Payment Options
We accept Visa, MasterCard, Discover,and American Express as well as personal and certified checks. Please allow 1-2 weeks (shipping delay) for processing personal checks.

MMI takes privacy and data protection issues seriously. We do not sell or give away your private information. Our on-line shopping cart uses the most advanced encrypted security features, so you can be assured of a safe on-line shopping experience. If you would like to stop receiving email or mailings from us, please contact us by phone, email or mail to be removed from future mailings.

Instrument Appraisals

For a $25 fee, MMI will supply a letter for insurance purposes, which states the replacement value of an instrument. This service is free for instruments purchased through MMI.

Selling a Used Instrument or Miscellaneous Double Reed Items on Consignment

Please feel free to call and discuss the possibility of selling your used oboe, bassoon, flute, clarinet, or saxophone through our consignment program. MMI charges a commission fee of 14% for sale prices of $2001 and up. (20% for less than $2001). We list all of our consignment instruments on our website as well as on our used instrument mail flyer. (At the discretion of MMI, returned instruments to the original owner may incur a $50 fee that covers advertising, handling and shipping of the instrument.) Miscellaneous items, including shapers/tips, cases, bassoon and English horn bocals, can also be sold on consignment. The commission fee for all miscellaneaous consignment items have a 20% commission fee. Please call for further details! 800-926-5587.

Our Hours

Mon-Th: 9AM - 6PM
Friday: 9AM - 5PM
Saturdays: 10AM - 2PM
Sunday: Closed
Central Time

Instrument trials by appointment

Questions?

Please call us at 1-800-926-5587 or email mmi@mmimports.com.

Welcome and thanks for visiting our new web site!
If you wish to order an item that is out of stock (and are only ordering an out of stock item), you will need to call us to place the order. We hope to have this working shortly and apologize for the inconvenience!
We are now offering free standard shipping for a limited time. This will be reflected in the shopping cart at the time of checkout. Thank you!

Home > News & Events

Questions: 1-800-926-5587

News & Events

Thursday Musical presents The Community Concert Series

Featuring: Stanley King, oboe, Monica Murray, soprano, and Jeana Ogren, piano
March 7, 2010, 3:00 PM at Our Savior’s Lutheran Church 400 W. 9th St., Hastings
For further information: 612-333-0313 thursdaymusical@comcast.net www.thursdaymusical.com

The Musical Offering - New Adventures in Chamber Music

The members of the Musical Offering welcome you to their powerful, exquisite and inspiring new season. Please join us for masterworks that are both familiar and rarely heard. Let the virtuosity and enthusiasm of the ensemble members illuminate the genius of each composer in each of the four programs in the season.
For more information visit www.musicaloffering.org

The Lyra Baroque Orchestra

Lyra is a nonprofit Baroque music ensemble based in Saint Paul, Minnesota which has been performing regionally and internationally since 1985. Lyra presents historically informed, seventeenth and eighteenth century musical performances to a wide and diverse audience, utilizing period instruments and intimate seating arrangements to provide a meaningful, unique musical experience.
For more information visit www.lyrabaroque.org

DOUBLE REED EVENTS

John Mack Oboe Camp
Continuing the legacy at Wildacres...
June 11-18, 2010 Little Switzerland, North Carolina

This year's camp will feature Jeff Rathbun, Jeannette Bittar, and Thom Moore. Midwest Musical Imports will be present with instruments and accessories for sale. Applicants may apply online.
For more information, visit: John Mack Oboe Camp or email oboecamp@kent.edu

University of Wisconsin--Madison Double Reed Day
Saturday, January 16, 2010

MMI had a fun and successful time the UW-Madison's double reed day! The event featured Nancy Ambrose King, Marc Fink and Marc Vallon. Alain de Gourdon, owner of Loree, was in attendance, and he spoke to the students about his life and work. We can't wait for next year! For more information, visit: the UW-Madison School of Music website.

Reed Making Workshop at Oklahoma State University, presented by Tenly Williams
Friday, January 29, 2010 3:00pm - 5:00pm
Room 107 of the Seretean Center for the Performing Arts
A commercial reed maker for Midwest Musical Imports since 2004, Tenly presents this reed making workshop in addition to an entrepreneurship seminar and recital at OSU. For more information and details on all three events, click here.

SAXOPHONE EVENTS

FLUTE EVENTS

LOCAL TWIN CITIES TEACHERS

OBOE TEACHERS
Michael Aamoth - 612-331-4717
Sarah Carmack (Boyle) - 651-295-0107. In St. Paul
Karen Currie - 651-341-1590. In Lindstrom/Forest Lake area.
Marilyn Ford - 612-869-8482 in Richfield area. email: mfordmus@bitstream.net
Kelly Karrow - Albertville, MN. 612-237-3630 or oboe2097@aol.com.
Robert McManus - Bayport, MN/Stillwater/Hudson,WI area. 651-439-5859
Laura Nortwen - 651-207-6842.
Brian Greene - greeneoboe@gmail.com.

BASSOON TEACHERS
Ivy Tulchinsky - 612-396-4220
Ye Yu - 651-983-9191.
Jessica B. Nelson - 651-485-6402

SAX/CLARINET/FLUTE TEACHERS
Peter Skjervold - 612-331-4717
Chris Moore - 952-465-6599 or chuzwuzzles@hotmail.com
Albert Stimson - 612-296-7256 or albertstimson@gmail.com

CLARINET TEACHERS
Jeanne Obermeier - South Minneapolis, obermusic@yahoo.com
Chris Moore - 952-465-6599 or chuzwuzzles@hotmail.com
Albert Stimson - 612-296-7256 or albertstimson@gmail.com
Sandy Powers - 612-379-7974 or spowers@isd.net

LOCAL YOUTH SYMPHONIES

Greater Twin Cities Youth Symphonies
Minnesota Youth Symphonies
Allegro Orchestra Camp

REGIONAL SUMMER MUSIC CAMPS & FESTIVALS

Lutheran Summer Music Academy & Festival
held at Luther College in Decorah, Iowa

Macphail Summer Music Programs
held at the Macphail Center for Arts in Minneapolis, MN

St. Olaf Summer Music Camp
held at St. Olaf College in Northfield, Minnesota

Bemidji Music Camp
held at Bemidji College in Bemidji, Minnesota

International Music Camp
held at the International Peace Gardens, on the border between North Dakota and Canada

BASSOON CAMPS & MUSIC FESTIVALS

COMPETITIONS

Orchestra Audition Materials
A recently released book written by Roger Frisch, Associate Concertmaster of the Minnesota Orchestra, is now available to answer all sorts of questions about taking orchestra auditions. This is a downloadable book called, "The Orchestra Audition: How to Prepare", and can be accessed through the website:orchestraaudition.com. This book is written to apply to ALL instruments of the orchestra: brass, winds, strings, and percussion. Included is a bonus book "Most Commonly Asked Orchestral Excerpts".