Policies
Instrument Trials
We offer a one-week trial for instruments at MMI, new or used. The one-week-policy helps us accommodate all of our customers. (An extension may be available.) Up to three oboes, 3 English horns, or two bassoons can be tried at one time, in order to compare different models or to pick the best particular instrument of one model. A valid credit card is needed to secure the trial. For your convenience we do not require a security deposit or a hold on your card for the full value of the instruments, but we do require a reference from a teacher or colleague. For security purposes we also require that instrument trials are shipped to the billing address of the credit card.
All shipping charges are to be paid by the customer, whether or not an instrument is purchased. You may try as many instruments as you like, as long as you are willing to pay the shipping charges.
Please call us for current shipping rates for instrument/bocal trials.
If you do not use our return service you must insure instruments for their full value when returning to our shop. Trial period extensions are sometimes possible if you are having trouble making the final decision. Please note that sometimes there is a waiting list for certain instruments that are in high demand (especially used instruments). If you decide to purchase an instrument, payment can be made by credit card (MC, VISA, Discover, American Express), check, or money order. We do not allow trials outside of the U.S. Please call for further information.
For international orders (excluding Canada), we can no longer accept credit cards as a method of payment. International instrument and bocal orders must be paid in full by wire transfer in advance of shipping the instrument, any wire transfer fees are the responsibility of the customer. All international sales are final. (call or e-mail for details).
Return/Exchange Policy
We want you to be happy with everything you purchase from us! If an item is not satisfactory, it can be returned for a credit or exchange within 14 days, provided it has not been altered, damaged or used. Knives that have been sharpened, sharpening stones that have been used, and half-processed tube cane are examples of things that cannot be returned. The return policy includes all accessory items except tube cane, shaper tips, sheet music, CDs, non-defective processed cane and reeds (which cannot be returned for health reasons). Of course, any defective product can be returned. There is a $5 restock fee and every return must by accompanied by a copy of the original invoice. For orders sent outside the U.S. or Canada, we cannot accept returns - all sales are final.
Warranty on New Instruments
MMI provides a 2-year crack and 1-year adjustment warranty for all new oboes and English horns, and a 2-year warranty for all new bassoons. An MMI warranty covers all necessary repairs and routine maintenance during normal wear of the instrument. These repairs include, but are not limited to: crack repair, pad replacement, tuning, re-corking, and mechanism adjustments. Repairs necessary due to abuse, negligence, or incompetent repairs done by outside repair shops are not covered under the warranty. The warranty is only applicable to the original owner of the instrument. All repairs must be done at MMI or the manufacturer's location, unless authorized by MMI. Failure to do this may void the warranty. Please call MMI at 800-926-5587 before sending instruments in for repair to the manufacturer or to our shop. Shipping costs to MMI are to be paid by the customer, and MMI will pay for the shipping costs to return the instrument during the first 6 months after purchase. Insurance costs are the owner's responsibility. Please allow at least one or two weeks for repairs. If repair work is being done under warranty, we can offer a rental instrument at half the normal monthly rate, pro-rated to the repair (depending on availability). Turnaround times vary, but we do our best to return instruments as quickly as possible.
Extended Warranty Policy
In addition to the current warranties on the purchase of new instruments, we are now offering the following:
Additional 1-year: $270
Additional 2-year: $525
These extended warranties are only available at the time of purchase of new instruments.
Payment Options
We accept Visa, MasterCard, Discover,and American Express as well as personal and certified checks. Please allow 1-2 weeks (shipping delay) for processing personal checks.
MMI takes privacy and data protection issues seriously. We do not sell or give away your private information. Our on-line shopping cart uses the most advanced encrypted security features, so you can be assured of a safe on-line shopping experience. If you would like to stop receiving email or mailings from us, please contact us by phone, email or mail to be removed from future mailings.
Instrument Appraisals
For a $25 fee, MMI will supply a letter for insurance purposes, which states the replacement value of an instrument. This service is free for instruments purchased through MMI.
Selling a Used Instrument or Miscellaneous Double Reed Items on Consignment
Please feel free to call and discuss the possibility of selling your used oboe, bassoon, flute, clarinet, or saxophone through our consignment program. We list all of our consignment instruments on our website. Miscellaneous items, including
shapers/tips, cases, bassoon and English horn bocals, can also be sold on consignment. Please call 800-926-5587 for more information and our commission rates!
