| OUR HOURS |
Monday-Thursday: 9AM - 6PM
Friday: 9AM - 5PM
Saturdays: 10AM - 2PM
Central Time
We strongly recommend calling ahead for Saturday instrument trial appointments.
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| BASIC SHIPPING CHARGES |
For Shopping Cart Items
U.S. (lower 48 states):
$0-$50....................$6.50
$50.01-100............$7.50
$Over 100.00........$8.75
Priority Mail Shipments-add $7.00
Shipping Details
(Please call for Express and International rates.)
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POLICIES
Instrument Trials
We offer a generous two-week trial for most instruments at MMI, new or used. Heckel Crest bassoons and Lorée oboes, new and used,
can be tested for one week only to help us accommodate all of our customers. Up to three
oboes, 3 English horns, or two bassoons can be tried at one time, in order to compare different models
or to pick the best particular instrument of one model. A valid credit card is all that is
needed to secure the trial. All shipping charges are to be paid by the customer, whether or not an instrument is purchased.
You may try as many instruments as you like, as long
as you are willing to pay the shipping charges. Shipping/insurance charges for new instruments
shipped in the U.S. are as follows: $25 for one oboe, $34 for two, and $44 for three. English horns: $28 for one,
$37 for two, and $50 for three EHs. Shipping for one bassoon is $37, and $58 for two.
(These shipping prices are calculated for UPS GROUND service. Please call for faster shipping
service rates.) You must insure instruments for their full value
when returning to our shop. Trial period extensions are sometimes possible if you are having trouble making the final
decision. Please note that sometimes there is a waiting list for certain instruments that
are in high demand (especially used instruments). If you decide to purchase an instrument,
payment can be made by credit card (MC, VISA, Discover), check, or money order. We do not allow the free two-week trial arrangement outside the U.S. Please call for further information.
For international orders (excluding Canada), we can no longer accept credit cards as a method of payment. We can accept a certified check
in U.S. funds (call or e-mail for details).
Alternative Trial Instrument Return Shipping Method
If at the end of an instrument trial period, you need to return one or more instruments,
MMI is now offering a more convenient return solution for you. At your request, we can
charge your credit card and process a UPS Call Tag that a UPS driver will use to pick up
the packaged instrument(s) at an appropriate location. The package must be packed the
same way it was shipped to you and it must be ready at a location where someone will be
present when the Call Tag/UPS driver arrives. The charge would include shipping,
insurance, pick up and processing fee. The cost for the UPS Call Tag/Pick Up Service in
the continental U.S. is as follows:
Oboes/Flutes: $55 for one, $64 for two, and $74 for three
English horns: $58 for one, $67 for two, and $80 for three
Bassoons: $67 for one, and $88 for two
Bb Clarinets: $55 for one, $64 for two, and $74 for three
Alto Saxophones: $67 for one, and $88 for two, $119 for three
This may be a more convenient and less expensive alternative to other shipping services.
Please call for more information or to request this service.
Return/Exchange Policy
We want you to be happy with everything you purchase from us! If an item is
not satisfactory, it can be returned for a credit or exchange within 14 days,
provided it has not been altered or damaged. Knives that have been sharpened,
sharpening stones that have been used, and half-processed tube cane are examples
of things that cannot be returned. The return policy includes
all items except tube cane, shaper tips, non-defective processed cane and reeds (which cannot be returned for health
reasons). Of course, any defective products can be returned. There is a $4 restock fee.
For orders sent outside the U.S. or Canada, we cannot accept returns - all sales are final.
Warranty on New Instruments
MMI provides a one-year warranty for all new instruments. An MMI warranty covers all necessary repairs and routine maintenance during normal wear of the instrument.
These repairs include, but are not limited to: crack repair, pad replacement, tuning, re-corking, and mechanism adjustments. Repairs necessary due to abuse, negligence, or incompetent repairs done
by outside repair shops are not covered under the warranty. The warranty is only applicable to the original owner of the instrument. All repairs must be done at MMI or the manufacturer's location, unless authorized by MMI. Failure to do this may void the warranty.
Please call MMI at 800-926-5587 before sending instruments in to the manufacturer or to our shop. Shipping costs to MMI are to be paid by the customer, and MMI will pay for the shipping costs
to return the instrument during the first 6 months after purchase. Insurance costs are the owner's responsibility. Please allow at least one or two weeks for repairs. If repair work is being
done under warranty, we can offer a rental instrument at half the normal monthly rate, pro-rated to the repair. Turnaround times vary, but we do our best to return instruments as quickly as possible.
Extended Warranty Policy
In addition to the current one-year warranty on the purchase of new instruments, we are now offering the following:
Additional 1-year: $215
Additional 2-year: $395
These extended warranties are only available at the time of purchase of new instruments.
Warranty for Consignment (Used) Instruments
Normally, the sale of a consignment instrument does not include a warranty. However, if a consignment instrument is purchased through MMI, a one-year warranty may be purchased for $155. Please ask for details.
Payment Options
We accept Visa, MasterCard and Discover, as well as personal and certified checks. Please allow 1-2 weeks (shipping delay) for processing personal checks.
MMI takes privacy and data protection issues seriously. We do not sell or give away your private information. Our on-line shopping cart uses the most advanced encrypted security features, so you can be assured of a safe on-line shopping experience. If you would like to stop receiving email or mailings from us, please contact us by phone, email or mail to be removed from future mailings.
Shipping Information
To place an order requiring Express Mail or OVERNIGHT UPS shipping, please call us at 800-926-5587. (Express and OVERNIGHT shipping options
will not be available in our On-Line Shopping Cart. We need to confirm shipping details and charges by phone.) MMI cannot guarantee that all orders will be able to go out the same day they are received.
However, we will do our best to ship orders same-day for customers with special shipping needs. Other shipping methods may be available - please feel free to call for details.
International Orders - MMI requires that international shipments be prepaid by the customer (by bank draft in U.S. funds) before leaving our shop. International customers
are responsible for any customs duties or sales taxes that may be due upon delivery. For sales made to customers outside of the U.S. and Canada, all sales are considered final
- no returns will be allowed. Note:For international orders (excluding Canada), we can no longer accept credit cards as a method of payment. We can accept a certified check
in U.S. funds (call or e-mail for details).
Selling a Used Instrument or Miscellaneous Double Reed Items on Consignment
Please feel free to call and discuss the possibility of selling your used oboe, bassoon, or flute through our consignment program. MMI charges a commission fee of 17% for sale prices of $2500-$8,000. (18%
for less than $2500). Selling prices above $8,000 may be less than 17% - please call for details. We list all of our consignment instruments on our website as well as on our used instrument mail flyer. (At the discretion of MMI, returned instruments to the original owner may incur a $50 fee that covers advertising, handling and shipping of the instrument.)
Miscellaneous items, including shapers/tips, cases, bassoon and English horn bocals, can also be sold on consignment. The commission fee for all miscellaneaous consignment items have a 20% commission fee. Please call for further details! 800-926-5587.
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